Solar production and energy consumption data must be transmitted from the Solar Smart Monitor to Solar Analytics, this is done via the mobile 3G connection.
If a ‘Communications fault’ occurs, it means the Smart Monitor cannot transmit your production data so cannot be displayed on your Solar Analytics dashboard. The Smart Monitor continues to collect data for two weeks, but it cannot be displayed in your dashboard until the problem is fixed.
The communications fault can usually be rectified by restarting the WiFi or 3G connection. Sometimes it is necessary to reconfigure the Solar Smart Monitor.
Once communication is re-established, the missing data will be transmitted and displayed on your Solar Analytics dashboard.
In the event of a Communications fault, Solar Analytics will notify you via email and the dashboard to advise you of the recommended course of action to resolve the fault.