If you are not seeing any data on your dashboard (ie. it looks like the screenshot below) please try the following.
Restart your 3G Solar Analytics Monitoring device by switching OFF the circuit breaker that the device is connected to for approximately 2 minutes, then switching it back ON.
The relevant circuit breaker is usually labelled with SC-23, KR-63 or the device's serial number (ie. D999988887777).
In most cases, the device is attached to the lighting circuit (on a single-phase property) or air conditioning circuit (on a three-phase property). The device may be connected to the solar main supply switch. If you are unsure and are comfortable with turning off the power to the entire house you can switch off the mains circuit breaker. Else, please contact the installer to find out which circuit breaker that they use to power up the Solar Analytics device.
Unless you are a licensed electrician, NEVER touch any exposed wires in the switchboard.
After restarting, the lights on the device should behave in the following way:
- The L1 light should flash first and then remain solid.
- The L2 light should flash first and then remain solid.
- The L3 light should flash first and then remain solid.
Allow 2 minutes to observe if all the 3 lights remain solid.
To confirm whether the communication has been re-established please visit your Solar Analytics dashboard and check the Live Monitor.
If you start seeing data on the Live Monitor this indicates that communication has been re-established. You may need to refresh the page to see the changes.
If the 3 lights do not go solid after some time or if there still is no data on the Live Monitor please reply to the notification email with a description of the lighting pattern and we will get back to you within 48 hours.