Troubleshooting the 3G/4G Monitoring Hardware

If you are not seeing any data on your dashboard (ie. it looks like the screenshot below) please try the following.

In order to troubleshoot this issue, please follow the steps below:

1. Please perform a 'power reset' on the monitoring device by switching it off for at least 1 minute before turning it back on (until all 3 lights are off).
   
   
   • Location: To turn off, you will need to locate the circuit breaker powering it. In most cases, the installer would have left behind a sticker with a D XXXX XXXX XXXX below one of the breaker. If you aren't unable to locate it, only if you are comfortable and are certain, you may turn off the power to the entire house by switching off the mains supply circuit breaker to ensure you turn off the device otherwise please ring your installer.
     
     
2. Please take note of the light indicator of the device. You will know when the SC-23 is connected when L1, L2, L3 lights are solid (not flashing) and remain steady. The connection sequence is as shown:
                                                
3. Please visit the Solar Analytics dashboard after two minutes and check that the Live Monitor is updating itself to confirm that the connection has been re-established.

   

If the 3 lights do not go solid after 5 minutes or if there still is no data on the Live Monitor, please reply to the email alert so we can assist further. If you haven't received an email alert from our end, please click on 'Contact Us' button and select 'Fault & Performance Status > Communication Fault' on the form and we will get back to you shortly.