- Deliver faster onsite device installation diagnostics
- Minimise return visits to resolve device installation issues
- Ensure correct installation and commissioning of sites
The Install Check is part of Step 4 of the site registration process. This means a check via the Install Check or a phone call is required before commissioning a site. We highly recommend watching our installation video before going to site to ensure a smooth installation.
This document below describe the process steps behind the Install Check.
Step 4 (Hardware and Install Check)
Once the serial number is entered, click “Connect” to begin the first installation check –> Signal Check.
The signal check is designed to ensure that adequate signal strength is available at installation and prevent future communication faults.
If a signal is not present, the device cannot send over any data and hence, cannot be attached to the site. In this instance please:
- Check that the device is powered on
- Check the signal in the area with your phone
- Contact our support team for further assistance
If signal strength is present but inadequate (<8dBm 3G or < 110dBm 4G), it is recommended to install an external antenna to ensure device communications are reliable for ongoing operation. Once an external antenna is installed and while you are still on the Signal Check step, you may rerun the Signal Check test to confirm that the issue is resolved.
You will be able to proceed to the next steps with or without installing an external antenna although it is recommended that it is installed to avoid device communication issues in the future.
If signal strength is present and adequate (>8dBm 3G or >110dBm 4G), you will be taken to the next step Device and calibration channel assignments
Device and calibration channel assignments
Here, we have introduced an easier way for installers to set the appropriate assignment of each channel / current transformer (CT) and its calibration value. The current calibration value of each channel / CT of the device is displayed and you are able to edit the values accordingly.
Once all the channel details are assigned and calibrated correctly, click “Save” to begin the second installation check -> Voltage Check.
The voltage check is designed to ensure the correct voltage is present at the device terminals. It automatically detects if there voltage supply has been powered correctly (P1, P2, P3 connected).
If there is an error, please:
- Ensure P1, P2, P3 have been connected before you can proceed.
- Contact Solar Analytics Support If you have purchased your Solar Analytics monitoring device prior to March 2019.Your monitoring device may require a firmware update.
It is vital that we ensure power and firmware are correct to monitor the site correctly and reliably. Thus, you will not be able to proceed without these steps resolved.
If there is no error and the Voltage Check passes, you will be taken to the next step -> Load Check
The load check is designed to detect circuit power to ensure that CT’s are correctly installed, and all channels are reading correctly.
NOTE: The load check requires the whole site mains and the PV inverter to be turned on so that the loads can be measured. Sub-circuits may be bypassed if it cannot be energised and as a result we cannot guarantee correct installation.
In the off chance that the net consumption matches the solar output (net consumption = 0), you may need to turn off the inverter.
If there is an error:
- Please check the connection of the CTs at the terminal block
- Please check the cable the CT is clamped onto is what is labelled
- For mains and solar, please ensure there is some load on the circuit
If you are still experiencing issues and after 3 retries, please contact our support team to assist in debugging and resolving the issue further with you while you are on site.
If there is no error on any of the device’s channel and the Load check passes, you will be taken to the next step -> Power Factor Check
Power Factor Check
The Power Factor check is designed to ensure phase rotation is correct, by utilising Power Factor as a proxy.
For single phase sites,
The Install Check will automatically bypass the Power Factor test and lead you to the final step -> Final Check.
If an error or alert occurs for:
- The detected power factor is <0.85. Please check that the CT phase matches the phase at the voltage reference. Check the wiring diagram attached to understand how to wire the device up
- Please check that the power measured by the Solar Analytics monitoring matches what the inverter is producing.
- If you still experience an issue after 3 retries, please contact our support team to assist in debugging and resolving the issue with you while you are on site.
- Consumption or sub-circuits
- Please be certain that the CT phase matches the phase at the voltage reference. Check the wiring diagram here to understand how to wire the device up
- The power factors will be provided for your reference and guidance
- You may click proceed to acknowledge that the non-solar CTs are installed correctly.
By clicking “proceed”, you will be taken to the next step -> Final Check
The Final Check is designed to confirm all changes have been successfully applied and the device is operating as expected. This step is also where you can add an additional devices to this site before running the Final Check, if there are more than one device installed on site.
During this step, you will be required to turn off the inverter as an important part of the diagnostic process and enable us to determine that other reference power measurements are correct.
To utilise this tool efficiently and to reach this goal together, we recommend the following best practice for all installers and resellers.
* office admins or installers can complete this step
How to add multiple devices onto the same site?
To add a new device onto the same site, simply click on the 'Add new device' button displayed on the final check stage. A screenshot of what it looks like can be found below.