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Install & Commission

Our advice for the best steps to take before and during installation for a smooth commissioning process. 

1. Pre-installation

1.1 Know the subscription type and the site needs.

At the time of sales, you should probably have discussed with and determined from the end-user these points:

  1. Site hardware needs and which circuits are to be monitored
  2. The subscription type chosen by the end user

See our videos on 'Introducing the Hardware' for more information on our available hardware options and subscription packages through our support centre here.

1.2 Installer access to Solar Analytics dashboard

For a smooth installation process the installer will need access to the Solar Analytics App from his phone.

If your installer does not have access to the dashboard you can create an account for him. This link will detail the procedure to create new accounts for team members.

Giving your installer access to the dashboard is essential as it is best practice for the hardware registration to be completed on site. The install check integrated in the registration process aims to verify if the wiring is correct.

This tool will run different checks (signal, voltage, loads, power factor and wiring) that will alert the installer if something is wrong. Some checks will require the installer to turn on loads or turn off the inverter therefore the registration cannot be completed from the office.

1.3 Additional tools to bring on site

We strongly recommend the installer to bring a clamp meter and spare external antenna in case there are issues with the installation or 3G/4G connectivity. If the installer needs to call our support team, our engineers might need him to swap the device or the CT’s in case they are faulty.

A clamp meter will come in handy as it will allow us to check if the current readings are matching with the data sent by the Solar Analytics device.

 

2. On-site installation

Easy step-by-step videos and written guides for simple, trouble free installations.

While installing the hardware, there are several things to keep in mind, including:

  1. Ensure that the solar analytics hardware is the appropriate size.
  2. Be sure you record the hardware serial number and the CTs channel name on the provided CT naming diagram during the installation, and take a photo for your records.
  3. Attach the device serial number sticker to the front of the device for reference.
  4. Use a dedicated circuit breaker (i.e current rating <16A) to power the device. Avoid using the solar supply main switch.

Once the device is installed, the installer will just have to log in to the dashboard > click on ‘My Site List’ > go to the ‘Pending’ tab > look for the pre-registered site > enter the device serial number and run the checks

Please watch videos on 'Steps to Installation' for more detail.

2.1 Install check tool

This new system built in the registration process automates a number of diagnostic checks with the aim of speeding up install time and providing more feedback on problems while the installer is on site, saving time and money.

The installer will have to enter the serial number of the device and configure each channel.

If the install check is successful, the installer will be able to keep going and finish the registration.

If the install check fails, here are the procedures to follow for each step failure.

2.2 Commission

If the install check is successful, the installer will have to select the appropriate subscription for the site and click finish. The end-user will be automatically invited via their email address to access their site dashboard.

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