Contact Customer Support

Site ID can found on 'My Site List' page next to Site Name

This information can be found on the sticker where the device is or on the side of the box. Alternatively, if the site is active, this can also be found on 'Customer Site' page > 'Hardware Configuration' section

What is the light status of your device after power reset? Note: the device can be found in the meterboard

This information can be found 'My Subscription' page

This information can be found on 'My Subscription' page' > Subscription Details

Please enter the details of your request. A member of our support staff will get back to you via the provided email shortly.

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